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Privacy Policy

TABLE OF CONTENTS

1. Scope
2. Why we process your personal data
   2.1. Ticket sales and delivery
   2.2. Event attendance
   2.3. Event Photography and Media Content
   2.4. Speaker Applications
   2.5. Partner Applications
   2.6. Communication
   2.7. Website
   2.8. Making your experience more personal and relevant
3. How we obtain your personal data
4. How long we keep your personal data
5. How we share your personal data with others
   5.1. Recipients of your personal data
   5.2. Transfer of personal data outside the European Economic Area
6. How we protect your personal data
7. Your choices and rights

1. Scope

This privacy statement (hereinafter: “Privacy Statement”) applies to the processing of your personal data by LTC Private Stichting, a private limited company incorporated under Belgian law, having its registered office at Korte Vlierstraat 6, 2000 Antwerp, Belgium, and registered with the Crossroads Bank for Enterprises under company number BE0784.775.827. It also includes any affiliated companies within the meaning of Article 1:20 of the Belgian Code on Companies and Associations, including legal successors (hereinafter collectively referred to as “Love Tomorrow”, “we”, “us”, “our”, and each individually as “Love Tomorrow”). This statement outlines your rights in relation to our processing of your personal data.

If you use our services, purchase our products, or participate in our activities, we will inform you of any special conditions that apply to the processing of your personal data, in derogation or addition to what is stipulated in this Privacy Statement. We advise you to consult all the documents provided.

This Privacy Statement does not apply to websites, services or applications of others, even if they are accessible through our websites (such as third-party websites, forums, Facebook, X, YouTube, newsgroups and/or apps). We have no control over the information you post there and how it is processed, nor are we responsible for it. It is up to you to deal with this and to consult the privacy policies of these third parties for more information about how they handle your personal data.

We may change this Privacy Statement at any time. To find out when we last updated the Privacy Statement, please refer to the “Last Updated” date at the bottom of this page. Any changes to this Privacy Statement will become effective as soon as we make them available on our websites.

If you have any questions about this Privacy Statement or about the way in which we process your personal data, please contact us by email at dpo@lovetomorrow.be.

2 Why we process your personal data

2.1 Ticket sales and delivery

To carry out ticket sales for our events, we process your personal data. This includes your identification details such as your name, date of birth, gender, and nationality. We also process specifics of your purchase, such as the type of ticket you prefer. To complete the purchase process, we process necessary payment details, such as the credit card number of the ticket buyer.

To confirm your order and send your tickets, we process your contact details. If your ticket is delivered electronically, this will include your email address. If your ticket is delivered physically, we process your delivery address.

When we process your personal data for ticket sales, we rely on the necessity to execute the purchase agreement. To the extent that we are subject to a legal obligation to perform fraud prevention and process your personal data for this purpose, we rely on our legitimate interest in efficiently fulfilling that legal obligation. We also rely on our legitimate interest when we process your personal data to make the ticket sales as efficient and secure as possible, and to use statistical information about ticket sales to assess and improve our procedures for the future.

2.2 Event attendance

Our tickets are issued in the registered name. At the entrance to our events, we may ask for identification details, such as your name, to verify whether it matches the name on your ticket. Additionally, when you make purchases on-site, we process your payment details for the secure completion of transactions.

For these processing activities, we rely on the necessity to execute the purchase agreement. We may also process your personal data in specific situations, such as when responding to special requests. In such cases, we rely on our legitimate interest in creating personalized and memorable experiences for you and other visitors.

Furthermore, when processing statistical information about your visit, we rely on our legitimate interest in continuously improving the visitor experience and improving future events.

2.3 Event Photography and Media Content

During our events, we capture atmospheric images and record key moments, including keynote sessions and event highlights. These materials may be used in promotional content, such as after movies, event summaries, and social media posts. If you are prominently featured in any of these images, this is based on your consent. However, please note that capturing and using your image in a crowd or general event setting may not always require explicit permission and can be considered implicit.

We rely on our legitimate interest in promoting our events to a wider audience and maintaining an archive of past events for historical and promotional purposes. By attending our events, you acknowledge that such imagery may be captured and used in this context.

2.4 Speaker Applications

We provide the opportunity to apply as a speaker for our Love Tomorrow Summit. As part of this application process, we collect personal data such as your email address and company name. This information is used to assess and contact potential speakers.

The processing of your personal data during this application process is based on your consent, which you provide by submitting your application. By granting your consent, you agree that we may use your data exclusively for purposes related to the speaker selection process.

2.5 Partner Applications

Our website allows you to express interest in becoming a partner of the Love Tomorrow Summit. When you apply as a potential partner, we collect personal data such as your name, email address, company name, and any additional information you voluntarily provide in your application.

This information is processed to evaluate your application, assess potential collaboration opportunities, and contact you regarding partnership possibilities. The processing of your personal data for this purpose is based on your consent, which you provide by submitting your application. By consenting, you agree that we may use your data solely for purposes related to the partnership application process.

2.6 Communication

General Inquiries and Contact Forms

When you use the contact form, we collect personal data such as your name, email address, and any other details concerning your questions, comments or complaints you include in your message.

To handle your question, comment or complaint, we also process the content of your communication and its practical details. Depending on the type of request, we may share your request with others if necessary for handling it. The legal basis for this processing is our legitimate interest in responding to questions and comments and in handling complaints smoothly. To the extent that we use contextual information from your communications to train our staff internally to provide better customer service, we rely on our legitimate interest in improving our customer interactions.

Practical communications

We send you practical information about the events, activities and other initiatives for which you are registered. These communications may include, among other things, special access conditions, and information about accessibility, payment options, weather conditions, public transport strikes, etc. For these communications, we process identification details such as your name, contact details such as your email address, and registration information.

Customer satisfaction surveys and broader inquiries

To optimise our overall services, we may invite our existing customers to participate in satisfaction surveys or to share experiences in broader inquiries. For this, we process identification details such as your name and contact details such as your email address. Additionally, we process any other information about you that emerges from the research and that you provide to us in this context. We rely on our legitimate interest in inviting you to voluntarily participate in our inquiries. Participation is, of course, not mandatory, and the choice is entirely yours. We will try as much as possible to dissociate your responses from you as an individual. However, this also means that we may not always be reasonably able to respond to certain follow-up requests, such as an access request.

2.7 Website

To provide content on our website, optimise its functionality, and allow you to browse it, we may process your personal data. These will primarily be technical data about the device you use, such as the type of browser, and technical identifiers like your IP address.

The legal basis for this processing is our legitimate interest in offering our website and allowing you to use it. If legally required, for example, for placing analytical cookies, we ask for your consent for this processing.

2.8 Making your experience more personal and relevant

We use customer data analytics services to enhance your experience with our events and services. These services help us collect and analyse data about your interactions with our websites, applications, and communications. This includes information such as your browsing behaviour, preferences, and engagement with our content. We use this data to personalise your experience, deliver relevant content and offers, and improve our services. The processing of your personal data is based on your consent.

3 How we obtain your personal data

In most cases, we receive the personal data we process about you directly from you. This happens, for example, when you purchase Love Tomorrow Summit ticket, register to receive certain communications, or contact us for information or support.

However, there are situations where we receive your personal data from others. This can happen when someone else purchases a Love Tomorrow Summit ticket for you.

4 How long we keep your personal data

We retain your personal data for as long as necessary to achieve the purposes outlined above or as required by applicable regulations. When determining the appropriate retention period for your personal data, we consider various factors, such as the purposes for which we process the data and the categories of personal data.

The retention period may also vary depending on applicable legal and regulatory obligations, such as accounting requirements, which may require us to keep your data for a certain period.

When the processing of your personal data is based on your consent, we will no longer retain your personal data once you withdraw your consent, unless other grounds permit or require us to retain your data longer.

After the retention period expires, your personal data will be anonymized or deleted. However, this will not happen if there is an overriding interest for us or for someone else in continuing to retain your data, or when a legal obligation or a judicial or administrative order prevents us from de-identifying or deleting your personal data.

5 How we share your personal data with others

5.1 Recipients of your personal data

We ensure that access to your personal data is limited to those persons that need to process these data in order to achieve the above-mentioned purposes.

Even when we share your personal data with others, this is done exclusively for the same purposes. Possible recipients of your personal data include service providers, partners, advisors, and government authorities.

For example, we may share your data with external service providers who support us in our business operations, such as IT service providers, logistics companies, financial institutions, and mobility partners. These parties help us to manage our services and infrastructure that are essential for our day-to-day operations.

In certain cases, we may share your personal data with courts and authorities where this is required by law or when it is necessary to protect our interests or safeguard our rights. We also share your personal data with government authorities when we are legally required to provide certain data, for example, to meet our tax or administrative obligations.

Finally, we may also share your data with others if you have requested us to do so, if this is necessary to execute our agreement, or if we are legally obliged to do so.

5.2 Transfer of personal data outside the European Economic Area

Some recipients of your personal data may be located in a country outside the European Economic Area (hereinafter: “EEA”). For certain third countries, the European Commission has determined that they provide an adequate level of protection of personal data. Such adequacy decisions exist for countries such as the United Kingdom and Switzerland.

If we transfer personal data to a recipient in a third country for which no adequacy decision exists, and no exemptions for specific situations apply, we are required to observe appropriate safeguards for the processing of your personal data. Such safeguards may be provided, for example, by a contractual arrangement between us and the recipient in the third country that is based on the standard contractual clauses for international transfers of personal data established by the European Commission, or any other mechanism that allows for the international transfer of your personal data in accordance with applicable data protection laws.

Where we rely on appropriate safeguards for the transfer of your personal data, we will assess whether these safeguards can provide sufficient protection for your personal data so that the level of protection guaranteed in the EEA is not undermined by the transfer. If this is not the case, we will take the necessary additional measures to provide adequate protection. If this is not possible, we will not transfer your personal data to that recipient or will only transfer your personal data if and to the extent another mechanism makes the transfer possible. For more information about these applicable safeguards, you can send a request by email to dpo@lovetomorrow.com.

6 How we protect your personal data

We treat the personal data we process confidentially, and we protect it in accordance with applicable regulations and our internal policies and procedures for data security.

We use commercially reasonable efforts to ensure that your personal data is securely stored and protected against loss or unauthorized disclosure and use. However, you understand that security is an obligation of effort, not result, and that the outcome can never be guaranteed.

7 Your choices and rights

In accordance with applicable data protection legislation, you have the following rights, if and to the extent applicable, regarding the processing of your personal data:

  • You have the right to request access to the personal data we process about you. We may charge an administrative fee if we consider your repeated requests to be unfounded or excessive, or if we believe that your request is intended to harm our business or impose an administrative burden on us.
  • You have the right to request the correction of inaccurate personal data about you, free of charge. You must provide proof of the inaccuracies you want to have corrected.
  • When we process your personal data based on your consent, you have the right to withdraw that consent at any time.
  • Under certain conditions, you have the right to obtain the deletion of your personal data. Upon receiving your request, we will assess whether there are compelling grounds, such as legal or regulatory obligations, judicial or administrative orders, or a legitimate interest of us or someone else, that allow or require us to retain your personal data in an identifiable form rather than deleting it.
  • In certain circumstances, you have the right to restrict the processing of your personal data. This can be done, for example, if you contest the accuracy of your personal data or if your personal data is no longer necessary for the purposes described above, but you still require it in a legal proceeding.
  • When we process your personal data based on our legitimate interest, you have the right to object to the processing of your personal data on grounds relating to your particular situation. You can object to processing for the purpose of direct marketing at any time without cost or justification.
  • If we process your personal data based on your consent or to execute an agreement, and the processing is carried out by automated means, you have the right to obtain the personal data that you have provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • You have the right not to be subject to a decision based solely on automated processing which produces legal effects concerning you or similarly significantly affects you, unless such a decision is necessary for the conclusion or performance of our agreement or if you have expressly consented to this type of processing. Currently, we do not engage in such decision-making, but if we were to do so, you have the right to object to it.

You can send your request to exercise the above rights by email to dpo@lovetomorrow.com. In your request, clearly state which right you wish to exercise, and if required, provide the necessary explanation. We will acknowledge receipt of your request. If your request is valid, we will grant it. If we have any doubts about your identity, we may ask you for additional information to verify your identity.

If you are not satisfied with the way we process your personal data, we ask you to let us know about your concern by sending an email to dpo@lovetomorrow.com. You have the right to lodge a complaint with a competent supervisory authority. In Belgium, this can be done via the complaint procedure on the website of the Data Protection Authority.

Last Updated: 3 February, 2025